Denunciation Platform for Public Health Services
The Denunciation Platform for Public Health Services is a digital citizen participation tool implemented as part of the "Enhancing the participation of indigenous people to address discrimination and equality in health systems" project. The purpose of this platform is to collect citizen complaints (e.g. Lack of medicines, poor health care, discrimination in health posts, among others) from the 36 municipalities of the country, focusing primarily on those reported by members of indigenous communities. The complaint mechanism works through leaders and community leaders, who received training on the operation of the platform. They send a text message that is received by a smartphone and is processed -through an app- and registered on the online platform. Once the complaint has been registered, the local authorities are notified.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- not backed by constitution nor legislation, nor by any governmental policy or program
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- no
Means
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Ends
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