Neighbor Service Center of Mar del Plata
The Neighbor Service Center is a set of digital government tools that enable various communication channels (via telephone, a web platform and smartphone apps) to provide effective ways for general citizens to make complaints, follow the process and resolution of their files, and evaluate both the quality of care received and the response time. Open data and geolocation of high-relevance issues are used. These mechanisms aim to generate a transparent, inclusive and participatory mechanism, in which citizens can control the level of fulfillment of their tasks of municipal employees.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- not backed by constitution nor legislation, nor by any governmental policy or program
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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