ARBA Mobile App
ARBA Mobile App is an App launched by the Tax Agency of the Province of Buenos Aires (ARBA), which allows citizens to report retailers that do not accept debit card payments or do not issue receipts, as well as unregistered constructions that appear in the administration's app as vacant lots. In order to file a complaint, citizens must provide their personal data, however, they can choose to file a confidential complaint, whereby their data will only be visible to ARBA operators.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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