Citizen Guarantee
Citizen Guarantee is a mechanism that empowers certain groups and civil organizations with social representativeness and credibility to visit health units and endorse actions in favor of the dignified treatment of users and thus ensure that reports issued by health institutions are consistent with reality. The Citizen Guarantees are people committed to the society, who devote part of their time and effort to verify advances or setbacks in the health services and to offer suggestions to improve them. Organized civil society groups, non-governmental organizations, academic centers, private individuals and other institutions take part in this mechanism.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- restricted
- Type of participants
- citizens civil society
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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