Center of Citizen Attention 3-1-1
The Center of Citizen Attention (3-1-1) is a program designed so that citizens can report all types of complaints, requests and suggestions; wherein, all government institutions will rapidly respond to their concerns. It allows citizens to communicate with the different institutions of the State through a single point of contact, 24 hours a day and 7 days a week. This service can be accessed through various channels: phone (fixed or cellular), web page, social networks or mobile apps for Android or iPhone.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- embedded in the constitution/legislation
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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