MTOP Citizen Interaction
MTOP Citizen Interaction was a program by the Ministry of Transport and Public Works (MTOP), for the creation of digital tools (websites and apps) such that citizens could make suggestions on the state of routes and passenger transport, such as information concerning road infrastructure, pavement status and transport units (buses), lack of signage or lighting and traffic lights. The main novelty was that users could see their own suggestions like those of other users of the portal and also know how they were resolved, the progress made, and the data on the suggestions raised and answered. In 2014, a pilot plan for 3 months was launched in which information on the Interbalnearia Route (the busiest route in the country) could be seen and then evaluated at the national level.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- not backed by constitution nor legislation, nor by any governmental policy or program
- Frequency
- single
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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