Cidadera
Cidadera is a startup, founded in 2014, to gather complaints about public services. It functions both as a web application and as a smartphone application for iOS and Android. It has around 20 categories that include traffic problems to social problems, which are connected to city maps through a geolocation system. Apart from being able to write complaints and mark them on a map, citizens can also send pictures and classify the situation as resolved or not. This supplies the ?Protestômetro? (lit. Protestmeter). From 2015 on, with a growing number of complaints in their database, Cidadera started offering a specific service for municipalities and public agencies, allowing them to use the platform for the mediation of complaints, as well as to provide managers with a data aggregator for problems with the provision and implementation of public services. Cidadera also provides support for NGOs and civil society organizations such as neighborhood associations.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- not backed by constitution nor legislation, nor by any governmental policy or program
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens civil society
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- no
Means
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Ends
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