Air Passanger App
The Air Passenger App is a free application developed by the Chilean Civil Aeronautical Board and the Ministry of Transport and Telecommunications. Its main objective is to provide citizens with information about their rights and duties in the context of air transport. The platform also has a complaints box, where passengers can turn to the National Consumer Service (SERNAC), which can mediate a solution between the citizen and the airline. Through these two simple functions, the Air Passenger application contributes to the quality of democracy by distributing the necessary information so that passengers can make decisions in an informed manner in situations in which their rights may be violated, such as in the case of a cancellation or loss of luggage.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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