Citizen Observatories of ISO 18091: 2014
The Citizen Observatories are spaces created in 2014 that seek to generate a permanent process of petition and public accountability from the local governments to the citizenry. The objective of these spaces is to create and maintain open, clear, transparent and permanent dialogue between government and citizens, thus allowing a correct diagnosis of the minimum essential needs that citizens require and opening the space for them to evaluate the effectiveness of public management within local government. This permanent process for petition and accountability is based on the International Standard ISO 18091: 2014, which is the first international quality standard for the understanding, diagnosis and evaluation of government activity in a given territory. The process has been led by the Veeduría Distrital (lit. District Oversight) in Bogota, a preemptive monitoring entity of the city to contribute to the improvement of the management of the district entities. There is a Citizen Observatory for each of the 20 localities of Bogota, in which citizens of different organizations, institutions, media, private sector, foundations, academia and unions of different social, economic and population sectors have participated. A District Citizen Observatory has also been developed, which may be codified as another case of democratic innovation.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- restricted
- Type of participants
- citizens civil society
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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