National Watch Center for the Quality of Public Services
In August 2015, the Ministry of Public Administration issued Resolution 012-2015, which put into operation the National Watch Center for the Quality of Public Services. The Center is designed as an online platform that allows citizens to actively participate in monitoring institutions and government activities. The main objective of the Center is to provide a digital space for citizens to interact with the government. This interaction aims to identify best practices as well as areas for improvement based on the feedback given by citizens. In addition, the Center aims to develop a culture of participation among citizens. In addition to informing citizens of their rights in the operation of public administration, the Center has two means of direct citizen interaction: one is the 'Consultation of the Month', where citizens are asked to answer questions about the quality of the services provided. Secondly, citizens can report the dysfunctional or illegal behavior of government officials and institutions through forms that are available for each institution participating in the Center.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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